Terms of Service

KitchenOS is sold in two parts. A one-time hardware purchase gets your kitchen a dedicated kitchen manager laptop and the tablets your negotiated order specifies — prep, line cook, runner/busser, and dining-table tablets, plus a charging station for every 20 dining-table tablets. Hardware is billed half up front and the remaining half on delivery and setup, unless we've agreed to different terms in writing. A recurring monthly software subscription covers every KitchenOS module — Dinner Bell, Dining Room, Procurement, Waste Log, Activities, and Resident Requests (housekeeping, laundry, transportation, and maintenance) — plus installation, staff training, ongoing support, and hardware replacement, all described in Section 3.

Additional tablets beyond your original order can be purchased any time, in any quantity, at the same flat per-device hardware rate — there's no minimum order size (except dining-table tablets, sold in batches of 20 or more) and no volume discount at any quantity. The monthly subscription is a single flat rate for your whole account based on your total device count, not a per-tablet charge — it steps up only when your account crosses a published device-count threshold, and never retroactively for devices you already have.

If your kitchen signed a Letter of Intent as one of the first 10 Founding Kitchens, the hardware and monthly software rates in effect on the date you signed are locked in for as long as your subscription stays continuously active, even after rates rise for kitchens that join later. If your subscription lapses or is cancelled, re-subscribing later is at the rate then in effect, not your original locked rate.

If your kitchen was one of the first 3 Founding Kitchens to sign a Letter of Intent, your original hardware order also received a 20% discount off the per-unit prices in Section 1, applied at the time of that purchase. This discount applies only to that original negotiated order — additional tablets purchased later are billed at the standard per-unit rate in effect at the time of that later purchase.

Signing a Letter of Intent itself is free and non-binding, and creates no payment obligation on its own. These rate-lock and discount terms take effect only once your kitchen executes an actual hardware purchase and subscription agreement with us.

The kitchen manager laptop, tablets, and charging stations are yours once purchased — this isn't a lease. Installation, staff training, and ongoing support are included in your monthly subscription at no extra charge, and so is hardware replacement: for as long as your subscription stays current, a device that fails or is damaged under normal use gets replaced at no cost to you. This isn't a fixed warranty term that quietly expires while you're still paying — coverage runs for as long as the account does.

Owning the hardware doesn't include the software running on it. If your subscription ends, the laptop and tablets remain yours, but they lose access to every KitchenOS module and the replacement/support coverage described above.

The monthly subscription has no minimum term — cancel anytime with 30 days' written notice (email is fine). You're billed monthly to the payment method on file until cancellation takes effect.

If a payment fails, we'll try to reach you before pausing service. A paused account can be restored by updating payment on file; an account that stays unpaid for 30 days may be cancelled outright. Cancelling — by choice or for non-payment — ends access to every KitchenOS module, cloud hosting, and support, and ends the hardware replacement coverage in Section 3. It does not affect your ownership of the hardware itself.

KitchenOS today runs across the kitchen manager laptop and your tablets as six modules: Dinner Bell (the menu), Dining Room (the order), Procurement (inventory and purchase orders), Waste Log (waste tracking), Activities (resident sign-ups), and Resident Requests (housekeeping, laundry, transportation, and maintenance, each routed to its own staff queue). We may add, change, or retire individual modules as the platform evolves; your subscription covers whatever modules are currently part of KitchenOS, not a fixed list frozen at signup.

Dinner Bell and Dining Room replace a printed menu and a waitress taking an order by hand — they are not a dietary or allergy management system, and your kitchen and care team remain fully responsible for every resident's dietary restrictions, allergies, and medical diet requirements, exactly as before KitchenOS existed.

A genuine texture mismatch — a regular-texture dish ordered for a resident cleared only for a modified texture — is hard-blocked before the order can be submitted in Dining Room. An allergy match on the resident's profile is flagged for staff to confirm rather than blocked outright, since allergy information is entered as free text and can't be verified with the same certainty as a texture level. Both are a safety aid layered on top of your kitchen's own procedures, not a replacement for them.

Activities and Resident Requests route a resident's sign-up or request to the appropriate staff queue — they don't schedule, dispatch, or guarantee completion within any particular time, and they are not an emergency or urgent-care system. Your kitchen and care team remain responsible for prioritizing and completing the underlying work, exactly as before KitchenOS existed.

We collect what the platform needs to run — resident names or the identifiers your kitchen assigns, meal orders placed through Dinner Bell and Dining Room, any dietary, allergy, or texture-restriction flags your staff enters, and the activity sign-ups and housekeeping/laundry/transportation/maintenance requests residents raise through the other modules — and use it only to operate KitchenOS for your kitchen. We don't sell it, and we don't share it beyond what running the platform actually requires.

KitchenOS is a food-service ordering and kitchen-operations platform, not a medical, health care, or property-management service — we don't collect or handle protected health information, and this agreement isn't a HIPAA business associate agreement.

Full detail on what we collect, how long we keep it, and how to request a copy or a deletion is in the Privacy Policy.

You're responsible for keeping tablets reasonably secure and charged, and for keeping the kitchen manager laptop powered on, connected to your network, and free for KitchenOS's exclusive use — it runs the application server and database every tablet reads and writes to in real time, so using it for other purposes can stop every KitchenOS module from working across your whole kitchen. Physical damage from misuse, rather than normal wear or a manufacturing defect, isn't covered by the replacement coverage in Section 3.

We'll do our best to keep the platform running reliably, but we can't promise uninterrupted service — network issues, device failures, or third-party outages are sometimes outside our control. Our liability for any claim related to this service is limited to the fees you've paid us in the three months before the claim. We're not liable for indirect, incidental, or consequential damages.

We may update these terms as the platform changes. If a change materially affects your rate or what's included, we'll email the contact on file at least 30 days before it takes effect. Changes to these terms don't reduce a rate lock or discount you already earned under Section 2.

These terms are governed by the laws of the State of Nevada.